How Mail-In Repair Works

1. Place your order online and select the "Mail-In Repair" shipping option at checkout.

2. Once your order is confirmed, we'll email you a prepaid shipping label within 1 business day. Check your spam folder if you don't see it.

3. Back up your device before packing it. If possible, disable your passcode lock, or include it on the slip of paper inside the package so we can test functionality after the repair.

4. Pack your device securely (bubble wrap or a padded envelope works well) and include a slip of paper with your order number inside.

5. Attach the prepaid label to the outside of your package and drop it off at any USPS location.

6. Once we receive your device, repairs are typically completed within 2 business days.

7. We'll ship your repaired device back and email you tracking information once it's on its way.

Disclaimers: Please use the link below to view FAQs and disclaimers for mail-in/drop-off mobile device repair