KnowByte Computers is an independent repair provider. We are not authorized, sponsored, certified, or endorsed by Apple Inc. or Samsung Electronics Co., Ltd. Apple, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Samsung and Galaxy are trademarks of Samsung Electronics Co., Ltd. These names are used on this site solely to identify the devices we service and do not imply any business relationship, sponsorship, or endorsement.

Mobile device repairs use high-quality aftermarket parts. Aftermarket parts are not manufactured by Apple or Samsung and are not covered by any manufacturer warranty; they're covered by our own repair warranty (see below).

Repair Warranty: All repairs are backed by a 60-day warranty covering defects in parts and workmanship. This warranty does not cover:

• Physical damage occurring after the repair (drops, cracks, additional liquid exposure)

• Issues unrelated to the original repair

• Liquid/water damage repairs (see separate policy below)

To make a warranty claim, contact me at cmcintire@know-byte.com with your order number.

Please note any existing damage (cracks, scratches, dents, bent frame, etc.) before sending in or dropping off your device. We document device condition when it arrives. Any damage not noted at intake is assumed to have been present beforehand, and KnowByte Computers LLC is not responsible for pre-existing cosmetic or functional damage.

We strongly recommend backing up your device before service. While we take care to preserve your data during diagnosis and repair, KnowByte Computers LLC is not responsible for data loss that may occur during the repair process. Some repairs may require a factory reset or software restore to complete testing.